Technology

Bespoke claims management software

To fully support our service, we have our own bespoke claims management software, Pulse, that is used throughout the property case to proactively drive the case forward and ensure it is fully controlled.

Pulse is a web-based IT system that was developed after extensive research into the key drivers behind customer satisfaction. It is one of the first truly cloud-based claims workflow systems, updated in real time by the Supply Chain and MA Assist staff with data that accurately measures performance and visibility on every single case. It also generates alerts when cases are approaching their service levels.

Email integration, variation tracking and clearly laid out reports and priced schedules of works combined with a user-friendly interface make it easy to see how a case is progressing.

Clients have access to Pulse so they can review a case and track its progress and key activities for themselves.

Scoper

Scoper is our bespoke, mobile construction estimate app developed by our in-house IT company Innoflex Systems. This advanced technology’s built-in efficiencies are helping to minimise claim life cycles and improve the customer experience.

Innoflex designed and built the app with support from insurance claims experts with a clear understanding of customers and insurance clients’ needs, as well as the requirements of field based suppliers. It ensures that all scopes of works are comprehensive and complete so that variations are minimised. It also creates efficiencies by allowing the suppliers to create scopes and variations on site and securely transmit them back to office.

Scoper integrates with our in-house construction job management software, Reflex 360, reducing the need for rekeying data and reducing the risk of errors and omissions.

Reflex360

Reflex360 is an online construction management software tool that integrates all aspects of construction supply chain management, including:

• Case management
• Customer service
• Document control
• Cost control
• Management information
• Scheduling and allocations

Reflex360 allows our suppliers to maintain control with real-time information on performance, productivity and profitability. It gives them the time to focus on the needs of customers and to provide a comprehensive and efficient service to MA Assist and its client.

HIRE

Home Insurance Repair Estimator (HIRE) is our online self-service software that can be used by insurance customers or claims handlers. Ideal for smaller claims, it collects information and photographs on the property claim and creates a priced schedule of works that can be used for desktop validation or cash settlements.

This easy to use service is convenient for customers as a self-service tool. Home owners Click here for our easy to use HIRE, designed to help you prepare a comprehensive report for your insurer to help speed us the claims process.

A desktop validation version is also available for insurers and brokers. Please get in touch to find our more.