Services

Property claims management

From surveying and validation through to property repair, we can manage any property damage programme across the UK. We have in-house experts and partners who can carry out the different stages of the process, and we have extensive experience in co-ordinating and managing third parties in all areas:

• Desk-top and onsite validation and surveys
• Property drying, clean up and restoration
• Property reinstatement and repairs for all trades
• Tenders & project management
• Construction Design & Management (CDM)
• Structural engineering & surveying
• Restoration training (MA Dry)
• Professional services for complex property cases

No matter how large or small the property project, we can manage the whole process from start to finish.

Property drying and restoration - MA Dry

Using the MA Dry process we manage the drying out work in a property as well as the building restoration service, in many cases simultaneously.

Savings of up to 30% are achieved, when compared to the traditional methods used by others, by speeding up the drying process and reducing the amount spent on utility bills and alternative accommodation for the customer.

All MA Dry technicians are MA Dry accredited. This means that each supplier has completed a mandatory three-day training course. This includes two days spent studying the science and theory of drying out water damaged properties. In addition, the supplier spend one day learning practical skills, such as how to carry out a proper moisture survey with the correct equipment.

MA Dry ensures that properties are dried using the most efficient and intelligent method. So if, for example, just one wall needs drying out, we will use a ‘one wall tent’ to ensure that the most appropriate drying regime is directed more effectively at the affected area rather than being used to dry out the whole room. This has the effect of speeding up the drying process and reducing the money spent on utility bills.

Similarly, MA Dry will not use, or charge for, unnecessary drying equipment. If the most efficient way of drying the affected area involves securing the property and then merely opening the doors and windows, that is the method we will use.

Asbestos testing & removal

MA Assist delivers a fully audited asbestos removal service.

Following an initial verification inspection, our surveyors will assess and sample where ACMs (Asbestos Containing Materials) are suspected, saving time and cost in removing the need for multiple visits.

Samples are sent to UKAS accredited laboratories with results confirmed within 48 hours. Where the presence of asbestos is confirmed, we arrange for its removal by an entirely independent, accredited removal company.

Our work adopts European quality standards and takes away any potential conflict of interest by separating the testing and analysis from the asbestos removal element of the claim.

Our experience shows that, where insurers allow in house testing and removal by the same company, positive sample results can be in excess of 60%. Independent testing suggests that positive results are actually more likely in the region of 25%

Building reinstatement & repair

MA Assist delivers a national service covering all elements of building repair.

We have more than 20 years’ experience in insurance claim reinstatement, backed up by a national network of suppliers and specialist teams experienced in handling insurance-related remedial works in both domestic and commercial property sectors, including:

• Property drying, clean up and restoration (MA Dry)
• Plumbing and gas works
• Carpentry and joinery
• Plastering, painting and decorating
• Electrical works including testing and certification
• Brickwork and stonework
• Roofing works
• Construction Design & Management (CDM)

Our suppliers have access to our market leading technologies, such as Pulse and Scoper, to enable them to deliver an efficient, comprehensive and reliable service to customers and clients.