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Spotlight on construction
This month has seen several announcements by UK Government that affect the construction industry – a New Homes Ombudsman, the lifting of the cap on local council borrowing for new housing, and further plans to speed up the planning system as well as make better use of land and vacant buildings to get more homes built more quickly. Whilst these announcements create more opportunities for the construction industry they all create more pressures, especially on capacity.
So it is fitting that this month we bring news on our initiatives to address these challenges as well as news on the Supplier of Q3 and the latest MA Dry training course.
Supplier of Q3 2018
The results for the Supplier of Q3 2018 were fairly clear cut this quarter – Building Repair Solutions are the Supplier of Q3 2018.
BRS have always been a consistent performer and continue to be in the top 5 on the league tables. In the third quarter they have pushed themselves in areas where others have let us down. BRS Southern are the specific winners and Jack at BRS must get a special mention for his help and persistence.
Well done BRS.
New Homes Ombudsman announced
Housing Secretary, James Brokenshire, has announced a New Homes Ombudsman.
Speaking at the Conservative Party Conference earlier this month, he said there was a “need to address quality issues in new homes”. He added: “This new watchdog will champion home buyers, protect their interests and hold developers to account. “And give confidence that when you get the keys to a new home you get the quality build you expect and the finish you’ve paid for.”
NHCC has been predicting this announcement for over a year now. Back in August 2017 NHCC were saying “No-one involved in the house building industry should be under the illusion that things are not going to change.” The spotlight on customer care for new home buyers and the house building industry has never shone brighter, and for house builders there is no time to lose in getting on top of customer care and after sales services.
The industry must act now to earn and maintain a deserved reputation for excellence in customer care for new home buyers, to the benefit of consumers and shareholders alike.
To find out more about NHCC please go to the website www.nhcc.uk.com or contact James Bush on 0330 024 8946.
MA Group MAD awards
The September winner of the MA Group monthly MAD Award was Chloe Milton from MA Assist.
Relatively new to the business, Chloe has settled in well to the team and benefited from her on-the-job training.
Her MAD announcements in the month related to several occasions where she kept a policyholder in the loop, whilst working hard to bring a claim back on track meaning appointed contractors could still honour specific start dates.
She has also received glowing feedback from another policyholder.
Chloe will receive a £25 voucher and will be entered into the MAD Award of the Year. Well done Chloe.
MA Dry course
We had 12 attendees at the MA Dry course in the first week of October. They were all attentive and keen to learn, making the course enjoyable for everyone.
Four passed with distinction:
Kevin Evans and Colin Imms from Restor8, Steven Sargent from Midlands Restoration and Mark Cottenham from IPC Construction. Well done to all of them.
Another three passed with credit:
Dean Smith from Expert Property Group, Alex Jones from Ferris and Ben Ellis from IPC Construction. Well done everyone.
Dealing with construction industry pressures
Traditionally the construction industry has relied on subcontractors to help them manage the cyclical nature of the UK’s housing market. But with growing skills and labour shortages, Brexit, Government pressure and no end to the shortage of housing supply in the foreseeable future, house builders such as Taylor Wimpey are recruiting directly-employed trades to help bridge the skills gap and protect their build production capacity for the future. NHCC were at the RESI Conference 2018 where Faye Wall, Future Talent Manager at Taylor Wimpey, made this announcement.
Such recruitment strategies put increasing pressure on all construction companies when it comes to hiring skilled staff and managing capacity. As a result, the MA Group is putting even more focus on the capacity of its Supply Chains and our ability to meet the demands of our customers and clients – in the insurance and house building industries.
Our experienced team of Supply Chain managers have been analysing the capacity of our nationwide Supply Chains in detail, identifying where capacity constraints are likely to arise in the near future and taking steps to address those risks. We are recruiting new suppliers, and would love to hear from any experienced contractors who would like to join our network. We are also talking to existing suppliers to find ways to increase their capacity for MA Group work.
In addition we have been looking at ways to incentivise suppliers to prioritise MA Group work and to carry it out as quickly and effectively as they can. We are working with two clients on a new way of incentivising suppliers, using new pricing and claims management strategies, and so far the results are very promising both in terms of claim durations and average claims costs.
If you would like to find out more please contact Jorge Gonzalo, COO of MA Group and MD of MA Assist.
Read how RSA and MA Assist supported a vulnerable customer in difficult times through a property claim. Read more
News of new people and systems to drive the business forward and improve customer journeys further Read more