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Read how RSA and MA Assist supported a vulnerable customer in difficult times through a property claim. Read more
News of new people and systems to drive the business forward and improve customer journeys further Read more
This month we bring you news on the new recruits to the MA Group and the latest quarterly supplier awards. Read more
News on award wins for NHCC and our involvement in the Insurance Times Awards 2020 Read more
June news including news on new projects that make us more efficient but also add value to our clients. Read more
Latest news from MA Group on how we have kept calm and carried on throughout April and May Read more
The latest news from MA Group on the awards Q1 2020 and some new services that are now available. Read more
Our latest stormy update brings you news from MA Group on our new lunch event and new recruits Read more
MA Group reflects on a successful 2019 and looks forward to the new decade Read more
The latest news from MA Group including news on the MINERVA model and support from our clients. Read more
Read how MA Group's Integrated Property Claim Proposition was tested to the full by elephants. MA Assist and Revival work together Read more
News on the winners of our supplier and surveyor awards for Q2, investment in Revival and code of conduct for builders Read more
The latest news from MA Group and the 2019 Annual Charity Golf Day fundraising Read more
We are delighted to welcome Geof Loe back to the MA Group as Group Health, Safety and Technical Manager Read more
We have lots of news for you this month, but the biggest piece of news is our acquisition of Revival Group. Read more
MA Assist is managing the capacity challenges in the property insurance industry using an innovative new approach for its builders Read more
Press release regarding the acquisition of Revival Group by MA Group Read more
This month we bring you news of MA Assist's Supplier of 2018 and Virtus Validation's Surveyor of 2018. Read more
The latest news on how MA Assist's claims management system adapts to workflows as circumstances change making the claims process smoother and quicker. Read more
News on celebrating a decade of independent claims management and the long-serving staff who have supported us along the way Read more
This opinion piece is an update of the Escape of Water (EOW) claims piece that we wrote in 2017. Read more
News from MA Group including details on how we are addressing the challenges raised by recent announcements by UK Government that affect the construction industry Read more
September news from the MA Group, including news on new client contracts. Read more
The latest news from MA Group. There will be no newsletter in August, normal service resumes in September. Read more
Have a break from the World Cup madness and read the latest news from MA Group Read more
Fun and fund raising at the MA Group Charity Golf Day and Dinner 2018 Read more
The latest news from MA Group including updates on more awards for Virtus, the golf day and GDPR Read more
The latest newsletter from MA Group covering awards for our suppliers, surveyors and Virtus Validations as well as potential new regulations for the house building industry. Read more
Part 3 in our EOW claim series examines the different commercial models that insurers use and how they impact EOW claim outcomes and indemnity costs. Read more
The latest news from MA Group on the Beast from the East, burst pipes and MA Dry training Read more
The second in our 3 part series, looking at the cause and severity of EOW claims, the reasons for the EOW claims in the first place and what makes some claims more severe. Read more
In our February 2018 update we are delighted to make a few announcements. Read more
This is the first article in a 3 part series around Escape of Water (EOW) claims looking at trends and reasons for escalating claim values. Read more
News on our Supplier of the Year 2017 awards, more MADness across the MA Group and some staff news. Read more
MA Assist Advent Calendar is now live - take part every day for a chance to win Read more
This is our last newsletter for 2017 and it seems unbelievable that we are nearly at the end of 2017. It has been quite a year for us ! Read more
This paper looks at the developments that have taken place in the MA Group to address the issues that we raised in our three part series about schedules and scoping. Read more
This month our newsletter is all about excellence - delivering excellence and eating excellent food! Read more
We have been busy over the summer and so we have lots of news this month on the latest developments in the MA Group. Read more
News on how we are now analysing and using the two decades of data and a new initiative for flood resilience services. Read more
Details of a new flood resilience service that MA Assist now offers in partnership with Aquobex. Read more
An article about the new business intelligence software, Tableau, we have invested in and how it is making a difference to our business, and how it can make a real difference to yours too. Read more
News on new achievements by MA Group for June 2017, including a new website for MA Assist, new IT updates from Innoflex and a new case study. Read more
Our latest case study is about a vulnerable customer - a claim from spring 2017 involving an old lady who needed help and support from everyone involved in her claim. Read more
News on our charity fund-raising efforts at our 2017 Charity Golf Day and Dinner. And a big thank you to everyone who supported us. Read more
We are getting ready for the annual Charity Golf Day on 1st June, preparing to attend more awards events, the Cateran Yomp takes place on 10th June and I will be off from 5th June for a few weeks to donate a kidney to my daughter. Read more
April news on some award nominations for MA Group, Supplier of Q1 2017 and the latest developments at TrustMark. Read more
This paper looks at how the property claims industry is looking after vulnerable customers, what the MA Group is doing to help and where we think improvements can be made. Read more
Groundhog Day, Open Day and Golf Day - we have news on lots of important days this month and our fundraising. Read more
Thank you to everyone who came to our Open Day on 2nd March. For those of you who couldn’t make it, here is a summary of the day and the key points covered. Read more
Groundhog Day, Open Day and Golf Day – we have news on lots of important Days this month. Read more
This is paper looks at the results of our analysis of detractor feedback and considers whether there is evidence of any changes in the way property insurance claims are handled since we last issued an opinion piece on customer feedback. Read more
Here at the MA Group we have set our new year’s resolutions for 2017 which will help us to grow and become the number one choice for Property Services. Read more
This paper looks at mission and recommendations of the recently launched Property Flood Resilience Action Plan and how they impact the property insurance industry. Read more
This paper looks at the pros and cons of Outsourcing and the changes happening in relation to the regulation of Claims Management Companies (CMCs). Read more
This paper looks at the problems we face with the UK housing stock and how technology and smarter supply chains can help home owners, insurers and house builders in the future. Read more
MA Assist explains the Primary Authority advice it has obtained for property insurance claims in relation to consumer rights and home insurance claims Read more
A claim that shows how a contractor and a loss adjuster can work so well together that a traumatic experience for a customer turns into a good experience with praise all round. Read more
This is paper looks at the way customer satisfaction changes over the life of a property insurance claim and why this rollercoaster ride is too much for many customers. It also makes some suggestions on how to improve the customer experience. Read more
A property insurance claim that demonstrates poor customer service and, in our opinion and the customer’s opinion, has damaged the insurer's reputation. Read more
The move towards cash settlements and the recent developments in our industry in relation to loss adjusters and surveyors is creating the Perfect Storm for the next surge event. Read more
From 9th July the EU’s ADR Directive takes effect. This article explains the new regulations and how the FCA and the insurance industry are responding. Read more
Part 3 of our series around Schedules of Rates and Scoping pulling together a final analysis of the issues with feedback from Parts 1 and 2, more detail on the Consumer Rights and a vision for the future. Read more
This is the second article in a 3 part series around Schedules of Rates and Scoping designed to start a discussion around the challenges the industry faces in these areas. Read more
This is the first article in a 3 part series around Schedules of Rates and Scoping designed to start a discussion around the challenges the industry faces in these areas. Read more
