Markets

Property claims services

At MA Assist we believe that no other organisation within our sector has yet sought to connect a high level of insurance knowledge and building repair expertise with a detailed understanding of customer service excellence, as we do.

Our property claims services and products cover households, commercial SME, subsidence and property owner portfolios. Our national service has helped reduce claims management and settlement costs through correct property claims validation and the delivery of quality building repair work.

Our property claims services deliver a consistently positive claims experience. Supported by our secure, state-of-the-art online system, Pulse, our UK control centre is dedicated to keeping all parties informed at all times about the progress of the claim or building repair. Pulse helps us to improve customer satisfaction, speed up claims management and building repairs, and reduce unnecessary administration. It also enables total incident management with built-in alerts at key milestones.

MA Assist is an approved supplier to many of the UK’s leading insurance companies. We manage their property claims services on a bespoke basis under delegated authority, managing the entire claims cycle and providing a package of services in line with our clients’ claims philosophy and underlying principles.

Broker Aid

The complete claims solutions for brokers. Choice, flexibility and great customer service. At MA Assist, we believe that your customer is our concern.

With over 20 years of experience in property claims services for leading UK insurers and brokers, we have developed a specific service for brokers that offers a flexible claims solution that ensures your customers receive exceptional customer service that consistently delivers an NPS of over 70%.

Our BrokerAid solution delivers a comprehensive menu of property claims services that range from initial validation, through to repair and full project management, through our dedicated central Broker Hub supported by leading edge technology.

Through BrokerAid we can offer a market leading service which will:

• Ensure your customers receive a fair settlement and the best possible service.
• Reduce claim lifecycles and remove hassle for all.
• Control costs to protect customer premiums and your commercial agreements with underwriters.
• Help drive customer loyalty and add value to your brand.
• Provide transparency and clarity.

Broker Aid

The complete property claims services solutions for brokers. Choice, flexibility and great customer service. At MA Assist, we believe that your customer is our concern.

With over 20 years of experience in claims management for leading UK insurers and brokers, we have developed a specific service for brokers that offers a flexible claims solution that ensures your customers receive exceptional customer service that consistently delivers an NPS of over 70%.

Our BrokerAid solution delivers a comprehensive menu of property claims services that range from initial validation, through to repair and full project management, through our dedicated central Broker Hub supported by leading edge technology.

Through BrokerAid we can offer a market leading service which will:

• Ensure your customers receive a fair settlement and the best possible service.
• Reduce claim lifecycles and remove hassle for all.
• Control costs to protect customer premiums and your commercial agreements with underwriters.
• Help drive customer loyalty and add value to your brand.

Provide transparency and clarity.

Broker Hub

For you and your customers we have a dedicated team of experienced and CII qualified claims handlers and validators in the Broker Hub. This Hub provides the sole point of contact for all aspects of any claim we are appointed on.

With flexible communication options and access to real time information, this team ensures that the needs of the customer are fully understood. They make sure all claims are managed effectively to ensure a positive outcome for the customer and a better chance of a policy renewal for you.

Extra and After Care

We provide more than just property claims services and have created additional, optional solutions that support your customers and add value to your business.

• Property care MOT
  A robust assessment to identify risk mitigation, general improvements and flood resilience options to help improve your customer’s property.
• Retail discounts
  Access to a huge number of discounts at recognised UK high street retailers including all the leading home improvement stores.
• True advice and support
  If a claim is repudiated we will provide your customers will a clear understanding of what needs to be done to fix the issue, and how much this should cost.
• Value at risk
  Highlight under insurance to your customers and enable you to adjust the premium accordingly, mitigating any future issues.

Extra and after care

We provide more than just property claims services and have created additional, optional solutions that support your customers and add value to your business.

• Property care MOT
  A robust assessment to identify risk mitigation, general improvements and flood resilience options to help improve your customer’s property.
• Retail discounts
  Access to a huge number of discounts at recognised UK high street retailers including all the leading home improvement stores.
• True advice and support
  If a claim is repudiated we will provide your customers will a clear understanding of what needs to be done to fix the issue, and how much this should cost.
• Value at risk
  Highlight under insurance to your customers and enable you to adjust the premium accordingly, mitigating any future issues.