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Cold weather and burst pipes
The Beast from the East has been and gone and we are seeing a significant increase in volumes across the group as a result of burst pipes and water ingress. So it is timely that our latest opinion piece on escape of water claims identifies pipes as the most frequent cause of such claims. And as our latest MA Dry course concludes it is reassuring to know that more contractors on our network are trained to deal with damp properties in the most efficient and effective way.
On 5th March Theresa May announced changes to planning rules in a bid to encourage more housebuilding in the UK. Housing is a key priority for the government and there is real pressure on the housebuilding industry to build more homes, quicker and better. However, pressure is also mounting on the supply side with fewer apprenticeships and the impact of Brexit leading to increasing shortages of skilled trades people.
NHCC is perfectly placed to help housebuilders deal with these pressures. From customer care and snagging reports to complex repairs NHCC has access to a UK wide network of contractors and experts who can support housebuilders during this challenging phase of growth.
Since launching, NHCC has completed work for several nationwide and regional housebuilders including David Wilson, Bovis and Persimmon. NHCC is working with several other housebuilders to develop bespoke software and customer care solutions and we look forward to sharing some case studies in the near future.
As a result, the NHCC team is growing and we welcome Tom English to the MA Group as the new NHCC Contracts Manager. Tom has a lot of experience working for Barratt Homes in site management and customer care. Welcome aboard Tom.
Our latest MA Dry course took place this month 13th-15th March. It was great to see new and existing contractors attending the course. Congratulations to Elliot Ferris from Ferris UK who is only the second person ever to get 100%. There were also distinctions for Graham O’Donnell from Miller-Eyre and Chris Wright from SOS Leak Detection.
Feedback was excellent again with one attendee saying “..in an ideal world I’d like the course to be longer with even more fascinating information.” Another attendee said “This is the second time I’ve done a course that Jerry has led and I found him very knowledgeable and easy to learn from.”
MA Dry courses are open to everyone. If you would like to attend the next one please contact Stephen Pomfret
MA Group MAD awards
The February winner of the MA Group monthly MAD Award was Josh Edworthy from MA Assist.
Josh has received a number of commendations since the beginning of the year. Last month he received a glowing email from a customer “MA Assist should be incredibly proud to have someone like you working for them, not only did you deliver on everything you said you would but you gave both my husband and I peace of mind..” and received a MAD “shout out” for lending assistance to ensure closing targets were met.
Well done Josh, you are Making A Difference!
Charity Golf Day and Dinner 2018 (and Spa Day for non-golfers!)
Plans for our annual MA Group Charity Golf Day and Dinner on Thursday 31st May 2018 are progressing well. This year we are holding the event at The Oxfordshire Golf Club where we can accommodate more people – last year we were over-subscribed!
We will have exclusive use of the golf course, and for those who aren’t golfers we have organised two morning mini treatments in the spa and a chef masterclass in the afternoon. In the evening drinks at the 19th hole will be followed by a three course dinner, awards evening for the Suppliers of 2017 and a charity auction, hosted again by the hilarious Aaron James.
This year we will again be supporting the Oxford Young Adult Clinic, part of the Oxfordshire Transplant Foundation.
Tickets to the Golf Day are £500 per Team/£125 per person which includes all of the above (whether you choose golf or the spa). If you would like to join us for the evening drinks and dinner only, then the price is just £65 per person.
To register for the MA Group Charity Golf Day, Spa Day or to attend only the dinner, please get in touch with Sally-Ann Johnson email@example.com as soon as possible.
Plugging the leaks…Part 2
Earlier this month we published the second of our three part series on Escape of Water (EOW) claims – Plugging the leaks – source and severity. This part looks at the underlying causes of EOW claims, identifying the reasons for the EOW claims in the first place and what makes a claim more severe than others. Our data gives us some surprising insights into EOW claims. You can read the opinion piece on our website if you CLICK HERE
Part 1 was called Plugging the leaks – an analysis of the increase in EOW claims values and explained the trends and some of the reasons for them.
Part 3 will look at the different commercial models and schedules of rates that insurers use, and how these different models and rates drive different behaviours in claims handlers and the supply chain and the impact that has on indemnity spend. This will be published in late March.
If you can’t wait to find out what Part 3 will reveal, and are keen to plug the leaks in your EOW indemnity spend, we would be delighted to share more information with you. If you are interested in managing indemnity spend without damaging customer service, please get in touch.
Read how RSA and MA Assist supported a vulnerable customer in difficult times through a property claim. Read more
News of new people and systems to drive the business forward and improve customer journeys further Read more