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MA Group

Since 1996, the MA Group has built a strong reputation for innovative, highly efficient services which save time and money for our clients and their intermediaries on all aspects of property claims and repairs management – including claims handling, claims validation, fulfilment, technical and specialist services and associated remedial works to buildings.

We are lucky to employ some of the brightest and best talent in the sector – former claims managers, loss adjusters, builders, surveyors, investigators, technology wizards and a wealth of genuine customer service expertise.

At MA Group, customers remain our top priority. Customer focus and understanding are at the heart of our day to day operation and behaviours. Our vision is to establish MA Group as the most trusted and respected Integrated Property Services group in the UK, delivering innovative services to our clients which enhance the lives of their customers too.

The MA Group comprises:

MA Assist

MA Assist is an integrated property services company specialising in property claims handling for insurers, brokers and intermediaries and property repair and maintenance services for property owners and their agents.


Revival offers a complete fire and flood restoration service. Through its national network of offices its services are available 24/7 responding within one hour to restore a property and its contents.

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Virtus Validations aims to be the first choice in independent building validation solutions by providing the best customer experience, accurate validations and fair settlements.

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NHCC specialises in providing end-to-end customer care services to new home builders across the UK, including the use of bespoke software designed to meet the unique needs of house-builder customer care.

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Innoflex is a software development and support specialist for incident management systems for any organisation involved in property repairs.


Cipher UK understands buildings and the needs of the people who live and work in them, providing a proficient building repair service with a deep knowledge of construction. This independent business will work with any company and any supply chain that needs buildings expertise. Visit Website

MA Group Senior Team:

  • Paul Hayman

    Paul Hayman

  • Jorge Gonzalo

    Jorge Gonzalo

  • Teresa Owen

    Teresa Owen

  • Kevin Durkan

    Kevin Durkan

  • Alex Kilpatrick

    Alex Kilpatrick

  • Louisa Major

    Louisa Major

  • Sally-Ann Johnson

    Sally-Ann Johnson

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Get in touch

We're a very friendly team. If you have a specific property claim or building repair programme that needs urgent assistance - or if you'd like an informal chat about who we are and what we do - we would love to hear from you:

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