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July 2019 update

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Thursday 29th August 2019 | By ma-admin

July 2019 update

Q2 winners and pressure mounts on housebuilders

We have reached the end of the first half of 2019 so we have news on the winners of our supplier and surveyor awards for Q2. We also bring news of new requirements and standards that the UK government is considering for the housebuilding industry, as well as an update on investment in Revival and the wider group.

Supplier of Q2 2019

MA Assist’s Supplier of the second quarter of 2019 was Proserve Building Solutions.

This husband and wife team have been on the network for over 7 years.  They were supplier of the year in 2014 and have been a reliable supplier for us through the years.  Dan and Nikki have always  been prepared to go the ‘extra mile’ for us and our customers, including some very high profile jobs.

Well done to everyone at Proserve – keep up the good work!

IPC  Construction were runners up, closely followed by DMB Contracts in third place.

Surveyor of Q2 2019

We are delighted to announce that Virtus‘s surveyor of the second quarter is Andy Giles. Feedback from our claims team is very positive – he  goes out of his way for us when we need extra assistance and his reports are always clear, ensuring that we have all the required information. These views are fully supported by our surveyor performance metrics which show that Andy had the highest number of compliments and highest NPS score, as well as the quickest average time for report submissions over the past 3 months. Well done Andy.

MA Group MAD Awards

Charlie Key from MA Assist was the MADest person in  MA Group in June.

Charlie received some glowing feedback from a client’s claim handlers when we visited them in Glasgow.  They stated that Charlie was very friendly, helpful, and proactive in managing claims, which they all appreciated.

Charlie receives a £25 gift card and will be entered into the MAD Award of the Year.

Code of conduct for housebuilders

Earlier his month the government announced that housebuilders may be forced to sign up to a code of conduct that would mandate a certain quality of build if they want to benefit from the rejigged Help to Buy scheme. NHCC continues to sign up housebuilders of all sizes to its Customer Care services as pressure mounts on the house building industry to raise standards.

In an interview with The Times, James Brokenshire, the housing secretary, said that the government was looking into “codes of practice” or “quality requirements” that housebuilders would be required to meet to access the revised scheme. The new-look Help to Buy scheme is set to start in 2021.

James Brokenshire also said, in a wide ranging speech at the Chartered Institute of Housing (CIH) conference in Manchester, that trust, aspiration and responsibility lie “at the heart” of the housing challenge. He explained what the government intended to do to ensure these three crucial elements were fulfilled, including confirmation that new build houses will be sold only as freehold properties to ensure “fairer housing”, and the launch of a consultation on a new homes ombudsman.

NHCC specialises in providing end-to-end Customer Care services to new home builders across the UK, including the use of bespoke software designed to meet the unique needs of house-builder customer care. The experienced team with access to a nationwide network of professional contractors can help any housebuilder prepare for the new housing ombudsman and codes of conduct that are being introduced into the industry.

To find out more please go to

Investment in Revival

On 1th July Revival held its latest branch network meeting  at Horwood House near Milton Keynes.

Paul Hayman set out his vision for an integrated and efficient group proposition from the MA Group, providing a one-stop-shop for insurers that covers validation and cash settement through to property restoration and fulfilment. MA Group is investing heavily in systems, IT infrastructure and training across all businesses in the group to deliver this market-leading proposition, and much of this investment is taking place within Revival.

Not only has MA Group invested in Pulse as a common operating system for all of the insurance businesses in the group, but it is also investing in on-site technology, integrated into Pulse, to bring further efficiencies throughout the business. New systems and training for contents management and restoration will also be coming to Revival  to enhance the efficiency and quality of these services.

Later in the year we will bring news on this new group offering.

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