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Awards season is here!
It’s Awards Season! While the glamorous stars of film and TV donned their expensive designer outfits and walked the red carpet at the Golden Globes, here at MA Group we announced our own stars for the best Supplier and best Surveyor of Q4 2018 (see below).
And as the film industry awaits the Academy Awards, MA Group’s Suppliers and Surveyors are waiting to hear who will win MA Assist Supplier of 2018 and Virtus Surveyor of 2018 Awards. The Oscar nominations have just been announced, and here at MA Group the staff and management are voting for their favourites from our own list of nominees.
This month we also bring you news on the MA Group MAD Awards, including the MADdest employee of 2018.
Across the group we have wonderful staff and suppliers who deal with real-life drama and comedy every day, and so we always like to recognise the best performances each year – without the long, self-indulgent acceptance speeches and glamorous red carpet photos of course.
Supplier of Q4 2018
MA Assist’s Supplier of the last quarter of 2018 was Mercer Building Services.
Mercer have shown considerable improvement throughout the second half of 2018. They have listened to feedback from the Supply Chain team, engaged in the performance process and have worked their way up Supplier league table.
In particular, their claim durations have reduced dramatically and we have had some really good feedback from customers.
Well done to everyone at Mercer – keep up the good work.
We will be announcing the MA Assist Supplier of the Year 2018 very soon.
Surveyor of Q4 2018
Congratulations to Tony Wildy, Virtus’s Surveyor of Q4 2018.
Tony has been providing a great service, during Q4 in particular, with great NPS scores and overall performance metrics. He has also received some outstanding feedback from customers including comments such as the “surveyor’s professionalism was first class“.
At the same time Tony has gone that extra mile. For example, in October there was a case where he changed his plans to be able to visit a customer during the evening. By being flexible and accommodating, he visited the customer in record time and, using our Scoper app, ensured the report was completed within 6 hours of the initial instruction being received.
Well done Tony.
Virtus will be announcing Surveyor of the Year 2018 very soon on the websites and social media, and we will bring news of this, and MA Assist Supplier of the Year 2018, in the February newsletter.
MA Group MAD awards
We didn’t have a December newsletter so here is a catch up on the MAD Awards for the end of 2018. November was an exceptional month for MA Group MAD award contenders and in the end we decided to make two awards. The worthy recipients were Matt Garvey of Virtus Validations and Ryan Scott of MA Assist.
Matt won for taking the initiative in his own time – during October Virtus had a spike in new claims. Matt spotted this and on Sunday evening added the majority of the new claims received onto the system in his own time to ensure the team could hit the ground running on Monday morning.
Ryan won for his continuing support of colleagues, providing advice and practical help at a moment’s notice, overseeing RESOLVER in Matt Weir’s absence, and demonstrating a level of maturity in his work ethic with a can do/positive attitude.
The December award goes to Marc Etchells from MA Assist as a result of the following email we received from a client:
“Marc really deserves a huge thanks and a bottle of whiskey! I can get you up to speed with the case some time if you like but in a nutshell he’s pulled one contractor off a job and got another to start the next day. Terrible situation, customer with a terminal illness, Marc has absolutely pulled it out of the bag for me today!” Well done Marc.
MAD Award for 2018
We are delighted to announce that the MADdest person in the MA Group for the whole of 2018 was Josh Edworthy from MA Assist. He received 8 MAD announcements during the year, more than anyone else in the business.
Well done to everyone who received MAD announcements in 2018. It is great to see so many positive comments from clients, customers and suppliers about our staff. So please keep them coming in 2019.
MA Group Charity Golf Day and Dinner 2019
SAVE THE DATE! – Thursday 6th June 2019
This year we will be returning to Magnolia Park for our Golf Day! Once again we will be bringing together our clients and suppliers for a day of golf and networking, followed by a drinks reception and dinner, all to raise money for our chosen charity – The Oxford Youth Action Clinic which supports young people following a kidney transplant.
Golf will be a Stableford competition, although we would be delighted to welcome individual players. If you would like to join us on what is always a fun packed day, then please email Sally-Ann or call 01296 678129 for an entry form and more information.
Places will be allocated on a first come/first served basis, so don’t delay or you could miss a marvellous day!
Read how RSA and MA Assist supported a vulnerable customer in difficult times through a property claim. Read more
News of new people and systems to drive the business forward and improve customer journeys further Read more