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February 2018 update

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Tuesday 27th February 2018 | By ma-admin

February 2018 update

A month of announcements

This month we are delighted to make a few announcements. We are thrilled to announce the details of the 2018 MA Group Charity Golf Day and Dinner and we announce the winner of the first MA Group monthly MAD award. We make several announcements about the trends and reasons for escalating EOW claims and have an update from Innoflex and our progress on meeting the new GDPR regulations.

Innoflex update

Innoflex team

We have a few new developments at Innoflex, full details of which can be read in Innoflex’s first quarterly newsletter on the Innoflex website.

We have recently increased the size of the Innoflex team and relocated the entire operation to Aylesbury so that operations, business analysts, network engineers and developers are all on the same site working together. They have been working hard to ensure that the systems and platforms are robust for future growth.

Innoflex have also announced some training dates. As they bring new clients on board in the coming weeks they will be running a series of training courses here in Aylesbury for both new and existing clients.

The first central training course for new clients will be held on the 13th March and a refresher training for existing clients on the 15th March. Existing clients will be contacted before the end of February with a survey to ensure they understand your needs and construct a day tailored to the needs of the group. This refresher course will be free of charge on this occasion in Aylesbury. Booking your place will be done by completing the survey that they will issue shortly, but in the meantime if you wish to find out more please contact Tim Hudson at

General Data Protection Regulations

Data Protection law in the UK is about to undergo the most significant change since the introduction of the DPA in 1998.

Companies in the UK have until the end of May 2018 to implement the changes and ensure compliance with the new legislation.

Here at MA Group we are working through the legislation to understand what this means for us as claims managers, contractors and software suppliers, to ensure we support our clients, customers and suppliers through these changes and ensure compliance with the new legislation.

As we progress our plans we will of course keep you informed to ensure that all of us and our customers are protected in line with the new legislation. We will be issuing more information and guidance for our suppliers soon.

MA Group MAD awards

The January winner of the MA Group monthly MAD Award was Kris Lee from Virtus.

Kris gave up his personal time on a Sunday afternoon to arrange an appointment for a client. The claim was an urgent one and Kris broke away from his Sunday roast to make sure Virtus delivered for our client and their customer.

Well done Kris, you are Making A Difference!

Charity Golf Day and Dinner 2018 (and Spa Day for non-golfers!)

Following on from the success of last year’s event, we will be holding our annual MA Group Charity Golf Day and Dinner on Thursday 31st May 2018, this time at The Oxfordshire Golf Club where we can accommodate more people.

Once again we are bringing together our clients and suppliers for a day of golf and networking, followed by dinner and drinks in the evening. We will have exclusive use of the golf course, and for those who aren’t golfers we have organised two morning mini treatments in the spa and a chef masterclass in the afternoon.

This year we will again be supporting the Oxford Young Adult Clinic, part of the Oxfordshire Transplant Foundation.

Tickets to the Golf Day are £500 per Team/£125 per person which includes all of the above (whether you choose golf or the spa).  If you would like to join us for the evening drinks and dinner only, then the price is just £65 per person.

To register for the MA Group Charity Golf Day, Spa Day or to attend only the dinner, please get in touch with Sally-Ann Johnson as soon as possible.

Plugging the leaks…

Earlier this month we published the first of a three part series on Escape of Water (EOW) claims. EOW claims continue to be a challenge in our industry – claim values and frequencies continue to rise for everyone involved in property insurance.  So we have been doing a lot of data mining and analysis to understand the trends and reasons behind the increases and what the industry can do to reduce the escalating costs. Our first findings are set out in Part 1 called  Plugging the leaks – an analysis of the increase in EOW claims values which explains the trends and some of the reasons for them. You can read this on our website – CLICK HERE

Part 2 of this series will look at the cause and severity of EOW claims, identifying the reasons for the EOW claims in the first place and what makes a claim more severe than others, and will be published very soon. Part 3 will look at the different commercial models and schedules of rates that insurers use and how these different models and rates drive different behaviours in claims handlers and the supply chain that impact indemnity spend. This will be published in late March.

If you can’t wait to find out what Parts 2 and 3 will reveal, and are keen to plug the leaks in your EOW indemnity spend, we would be delighted to share more information with you. If you are interested in managing indemnity spend without damaging customer service, please get in touch.

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