Bespoke claims management software
To fully support our service, we have our own bespoke claims management software, Pulse, that is used throughout the property case to proactively drive the case forward and ensure it is fully controlled.
Pulse is a web-based IT system that was developed after extensive research into the key drivers behind customer satisfaction. It is one of the first truly cloud-based claims workflow systems, updated in real time by the Supply Chain and MA Assist staff with data that accurately measures performance and visibility on every single case. It also generates alerts when cases are approaching their service levels.
Email integration, variation tracking and clearly laid out reports and priced schedules of works combined with a user-friendly interface make it easy to see how a case is progressing.
Clients have access to Pulse so they can review a case and track its progress and key activities for themselves.Access Pulse