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Privacy Policy

MAGroup Limited only collects identifiable information that is specifically and voluntarily provided by a visitor to this site. A visitor may choose to provide information to register for certain areas of the site, apply for a job, or order or download a publication. This type of identifiable information is used solely for the purposes for which it was provided. MAGroup Limited regards your privacy as important and will take all reasonable steps to ensure that if you have subscribed to receive notification of website updates, your details will remain confidential. We do not share personally identifiable information with third parties, unless required by law, or unless explicitly requested by a visitor. We take all reasonable measures to protect your information while it is in our care.

MAGroup Limited places great emphasis on the security of all information associated with our customers, clients, intermediaries and contractors. Our security measures in place attempt to protect against the loss, misuse and alteration of personal information under our control. Personal information is de-identified or destroyed securely when no longer required by us. MAGroup Limited retains the information you provide to us, including possibly your contact and payment details, to enable us to verify transactions and customer details and to retain adequate records for legal and accounting purposes

MAGroup Limited is a service provider to the insurance market and handles a large amount of information including details about individuals.

To combat financial crime and money laundering, we are obliged to make enquires when dealing with claims. As part of the validation process we may check with other parties including credit reference agencies and data providers. Personal data is otherwise treated as confidential and is not used for any other purposes.

Under the Freedom of Information Act, individuals are entitled to see their personal data by making a “subject access request” in writing (email is also acceptable). The subject access request should be addressed to the person you have been dealing with in our organisation as this will speed up the identification process. If you are not already dealing with anyone in our organisation, you should address your request to The Data Protection Officer, 66 High Street, Aylesbury, Buckinghamshire, HP20 1SE. Evidence may then be requested to validate your identity and establish which part of our organisation is holding your data.

Please note that we only provide personal data as defined in the Freedom of Information Act and restrictions might apply depending on the situation with your claim and/or your relationship with our organisation.

Changes to our Privacy Policy will be posted on this Privacy Policy page and Terms of Use page so that web-users are always aware of what information is collected, how it is used and the way in which information may be disclosed. As a result, please remember to refer back to our website regularly to review any amendments.

You accept that your use of this site includes your acceptance of this Privacy Policy.

Cookie Policy

Our website uses cookies. A cookie is a small file of letters and numbers that we put on your computer if you agree. These cookies allow us to distinguish you from other users of the website which helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

The cookies we use are ‘analytical’ cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they’re using it. This helps us to improve the way our website works, for example by making sure users are finding what they need easily.

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Get in touch

We're a very friendly team. If you have a specific property claim or building repair programme that needs urgent assistance - or if you'd like an informal chat about who we are and what we do - we would love to hear from you:

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