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Thank you to everyone who came to our Open Day on 2nd March. For those of you who couldn’t make it, here is a summary of the day and the key points covered. If you would like further information on any of the topics covered please do not hesitate to get in touch with Alex Kilpatrick or Dan Ashton.
Paul Hayman started the event off with an update on the developments in the industry and at MA Group. He talked about the changes in our industry, such as the emergence of more cash solutions, the consolidation of loss adjusting companies and their changing business models and the demands being placed on the construction industry through the increase in new house building and investment in infrastructure. The supply chain is still fragmented and insurers’ under-investment in systems and training makes it increasingly difficult for the industry to meet the new challenges. Suppliers are keen to innovate but insurers seem to be unable to support innovations.
MA Group has grown four fold over the last four years and remains debt free, cash positive and profitable. It will continue to grow by investing in new products and services, entering into new markets and embracing technology. We have a new, broader senior management team and we continue to look for new talent to join this team and support our growth plans.
We are also growing geographically: we have opened a second office the North West and will be moving into our own permanent offices near Warrington in April.
Dan Ashton talked about Virtus Validations, our new independent, nationwide validation company. Virtus aims to be the first choice in claims validation by providing the best customer experience, correct validation and fair settlements all combined within a unique and transparent model.
Through investment in innovative technology and a clear understanding of Consumer Rights, Virtus provides an efficient and positive experience for the customer, enables clear, well-informed customer choice and supports the customer regardless of the outcome of the claim. Net Promoter Scores for Virtus so far have consistently exceeded 80%.
Virtus uses our mobile surveying app, Scoper, and our in-house case management system, Reflex 360. The integration of these systems create real efficiencies as well as comprehensive survey reports and strong validation.
Through the use of videos and audio recordings, smart triage and industry recognised, fair cash settlement rates Virtus protects clients and controls costs. Virtus is also able to link to an insurer’s preferred building network to ensure a smooth handover with comprehensive information about the claim and the customer’s preferences and priorities.
Virtus is able to provide validation and surveys for:
For more information please go to the Virtus website.
Scoper is our bespoke, mobile scoping and validation app developed by our in-house IT company Innoflex Systems. Already being used extensively by Virtus Validations, this advanced technology’s built-in efficiencies are helping to minimise claim lifecycles and improve the customer experience.
In-built efficiencies allow the surveyor to spend more time on the validation and scope preparation, whilst also informing the customer of options and outcomes. Transparent, correct and comprehensive data is captured for the client and it enables support for the customer and protection of their consumer rights.
A key feature of this technology is how easy it is to use. The attached flyer gives you more detailed information on Scoper. Or you can go to the Innoflex website.
Reflex 360 is our in-house case management system, developed primarily for builders and developed further for validation and surveying.
It has built-in management information enabling managers to review the performance of each case and the business as a whole.
Reflex 360 delivers real value and benefits. It saves time and resources on mundane manual report generation, it promotes workforce efficiencies and, with flexible pricing plans to suit all business needs and sizes, it is a cost effective alternative to building your own system.
BrokerAid is our complete end-to-end solution for brokers. It delivers a comprehensive menu of property claims services that range from initial validation, through to repair and full project management, through our dedicated central Broker Hub supported by leading edge technology.
Built around robust core services that have a proven track record of delivering the right service, we can support what brokers want:
As part of our solution we have created a package of different benefits to help support customers, differentiate and help drive loyalty, such as:
This service is completely flexible and can be tailored to meet the requirements of any broker and their customers. For more information please go to the MA Assist website.