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November 2018 update

November 2018 update

News on celebrating a decade of independent claims management and the long-serving staff who have supported us along the way Read more

Plugging the leaks update

Plugging the leaks update

This opinion piece is an update of the Escape of Water (EOW) claims piece that we wrote in 2017. Read more

October 2018 update

October 2018 update

News from MA Group including details on how we are addressing the challenges raised by recent announcements by UK Government that affect the construction industry Read more

September 2018 update

September 2018 update

September news from the MA Group, including news on new client contracts. Read more

July 2018 update

July 2018 update

The latest news from MA Group. There will be no newsletter in August, normal service resumes in September. Read more

June 2018 update

June 2018 update

Have a break from the World Cup madness and read the latest news from MA Group Read more

MA Group Charity Golf Day and Dinner 2018

MA Group Charity Golf Day and Dinner 2018

Fun and fund raising at the MA Group Charity Golf Day and Dinner 2018 Read more

May 2018 update

May 2018 update

The latest news from MA Group including updates on more awards for Virtus, the golf day and GDPR Read more

April 2018 update

April 2018 update

The latest newsletter from MA Group covering awards for our suppliers, surveyors and Virtus Validations as well as potential new regulations for the house building industry. Read more

Plugging the leaks – Part 3

Plugging the leaks – Part 3

Part 3 in our EOW claim series examines the different commercial models that insurers use and how they impact EOW claim outcomes and indemnity costs. Read more

March 2018 update

March 2018 update

The latest news from MA Group on the Beast from the East, burst pipes and MA Dry training Read more

Plugging the leaks – Part 2

Plugging the leaks – Part 2

The second in our 3 part series, looking at the cause and severity of EOW claims, the reasons for the EOW claims in the first place and what makes some claims more severe. Read more

February 2018 update

February 2018 update

In our February 2018 update we are delighted to make a few announcements. Read more

Plugging the leaks – Part 1

Plugging the leaks – Part 1

This is the first article in a 3 part series around Escape of Water (EOW) claims looking at trends and reasons for escalating claim values. Read more

January 2018 update

January 2018 update

News on our Supplier of the Year 2017 awards, more MADness across the MA Group and some staff news. Read more

MA Assist Advent Calendar

MA Assist Advent Calendar

MA Assist Advent Calendar is now live - take part every day for a chance to win Read more

November 2017 update

November 2017 update

This is our last newsletter for 2017 and it seems unbelievable that we are nearly at the end of 2017. It has been quite a year for us ! Read more

Putting our money where our mouth is…

Putting our money where our mouth is…

This paper looks at the developments that have taken place in the MA Group to address the issues that we raised in our three part series about schedules and scoping. Read more

October 2017 update

October 2017 update

This month our newsletter is all about excellence - delivering excellence and eating excellent food! Read more

September 2017 update

September 2017 update

We have been busy over the summer and so we have lots of news this month on the latest developments in the MA Group. Read more

July 2017 update

July 2017 update

News on how we are now analysing and using the two decades of data and a new initiative for flood resilience services. Read more

Flood resilience in action

Flood resilience in action

Details of a new flood resilience service that MA Assist now offers in partnership with Aquobex. Read more

Making the most of 20+ years of data

Making the most of 20+ years of data

An article about the new business intelligence software, Tableau, we have invested in and how it is making a difference to our business, and how it can make a real difference to yours too. Read more

June 2017 update

June 2017 update

News on new achievements by MA Group for June 2017, including a new website for MA Assist, new IT updates from Innoflex and a new case study. Read more

SUPPORTING Pledge in action

SUPPORTING Pledge in action

Our latest case study is about a vulnerable customer - a claim from spring 2017 involving an old lady who needed help and support from everyone involved in her claim. Read more

2017 Charity Golf and Dinner

2017 Charity Golf and Dinner

News on our charity fund-raising efforts at our 2017 Charity Golf Day and Dinner. And a big thank you to everyone who supported us. Read more

May 2017 update

May 2017 update

We are getting ready for the annual Charity Golf Day on 1st June, preparing to attend more awards events, the Cateran Yomp takes place on 10th June and I will be off from 5th June for a few weeks to donate a kidney to my daughter. Read more

April 2017 update

April 2017 update

April news on some award nominations for MA Group, Supplier of Q1 2017 and the latest developments at TrustMark. Read more

Looking after vulnerable customers

Looking after vulnerable customers

This paper looks at how the property claims industry is looking after vulnerable customers, what the MA Group is doing to help and where we think improvements can be made. Read more

March 2017 update

March 2017 update

Groundhog Day, Open Day and Golf Day - we have news on lots of important days this month and our fundraising. Read more

Open Day

Open Day

Thank you to everyone who came to our Open Day on 2nd March. For those of you who couldn’t make it, here is a summary of the day and the key points covered. Read more

February 2017 update

February 2017 update

Groundhog Day, Open Day and Golf Day – we have news on lots of important Days this month. Read more

Groundhog Day

Groundhog Day

This is paper looks at the results of our analysis of detractor feedback and considers whether there is evidence of any changes in the way property insurance claims are handled since we last issued an opinion piece on customer feedback. Read more

January 2017 update

January 2017 update

Here at the MA Group we have set our new year’s resolutions for 2017 which will help us to grow and become the number one choice for Property Services. Read more

The Property Flood Resilience Action Plan

The Property Flood Resilience Action Plan

This paper looks at mission and recommendations of the recently launched Property Flood Resilience Action Plan and how they impact the property insurance industry. Read more

Outsourcing and CMCs – what next?

Outsourcing and CMCs – what next?

This paper looks at the pros and cons of Outsourcing and the changes happening in relation to the regulation of Claims Management Companies (CMCs). Read more

The future’s bright with smart homes and smart supply chains

The future’s bright with smart homes and smart supply chains

This paper looks at the problems we face with the UK housing stock and how technology and smarter supply chains can help home owners, insurers and house builders in the future. Read more

Primary Authority advice for property insurance claims

Primary Authority advice for property insurance claims

MA Assist explains the Primary Authority advice it has obtained for property insurance claims in relation to consumer rights and home insurance claims Read more

A house is reborn

A house is reborn

A claim that shows how a contractor and a loss adjuster can work so well together that a traumatic experience for a customer turns into a good experience with praise all round. Read more

Getting off the rollercoaster

Getting off the rollercoaster

This is paper looks at the way customer satisfaction changes over the life of a property insurance claim and why this rollercoaster ride is too much for many customers. It also makes some suggestions on how to improve the customer experience. Read more

Like a hole in the head

Like a hole in the head

A property insurance claim that demonstrates poor customer service and, in our opinion and the customer’s opinion, has damaged the insurer's reputation. Read more

Perfect Storm

Perfect Storm

The move towards cash settlements and the recent developments in our industry in relation to loss adjusters and surveyors is creating the Perfect Storm for the next surge event. Read more

Alternative Dispute Resolution – are you ready?

Alternative Dispute Resolution – are you ready?

From 9th July the EU’s ADR Directive takes effect. This article explains the new regulations and how the FCA and the insurance industry are responding. Read more

Survey the future with Scoper

Survey the future with Scoper

Part 3 of our series around Schedules of Rates and Scoping pulling together a final analysis of the issues with feedback from Parts 1 and 2, more detail on the Consumer Rights and a vision for the future. Read more

Scope for improvement

Scope for improvement

This is the second article in a 3 part series around Schedules of Rates and Scoping designed to start a discussion around the challenges the industry faces in these areas. Read more

Schedule of Rates – a SoRe point?

Schedule of Rates – a SoRe point?

This is the first article in a 3 part series around Schedules of Rates and Scoping designed to start a discussion around the challenges the industry faces in these areas. Read more

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