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Having just returned back to work following my operation a few weeks ago, I am thrilled to let you know that all has gone well for my daughter and me. I am also thrilled at the progress and activity that has taken place while I was off: we have news on new IT developments from Innoflex, a new case study from MA Assist on how we dealt with a vulnerable customer recently, and the impressive fund-raising achievements that staff have undertaken and are about to undertake.
Thank you to everyone who came to our Charity Golf Day and Dinner on 1st June and supported our fund-raising activities with so much enthusiasm. And thank you to everyone who donated even though they couldn’t make it to the big day. We are thrilled to have raised £10,000 for the Oxford Young Adult Clinic, the small charity that has helped Laura and our family during a few tough months.
To see photos from the day please go to the MA Assist Facebook page. We have also uploaded some videos from Tricky Rob’s Trick Shot show, so please have a look at those to see how mazing Tricky Rob was, and how rubbish some of the golfers are really.
We are also thrilled that Patrick Howard, Geof Loe and Dan Ashton successfully completed the Cateran Yomp. It was a tough challenge – walking 54 miles in 24 hours in torrential rain through the Cairngorm mountains. Somehow all three of them managed to finish – unlike quite a few other participants who had to be extracted at key checkpoints. The team have raised over £2,500 for The Oxford Transplant Foundation. You can still donate at https://www.justgiving.com/account/your-pages/MAGroup2017, so please do so if you can.
Dan had a bit more pressure than the other two – he had to finish on time to make it to a christening in Bolton by noon on Sunday to become a god father. He was collected from the finishing line at 7:12am Sunday morning and driven to Bolton, arriving at the christening with just 5 minutes to spare!
The photo above is the team at the start of the challenge – they weren’t looking so happy at the end.
The next brave find-raising event will take place on 7th July. Tim Hudson and a few of his friends will be cycling 85 miles (137km) through the Stelvio Pass in Italy. It is a stunning road that climbs up to 12,000 ft (3,600m). His fundraising page can be found at https://www.justgiving.com/fundraising/timhudsonstelvio so please support him if you can as he is also raising money for The Oxford Transplant Foundation.
Vulnerable customer case study
In light of the recent industry interest in the treatment of vulnerable customers, our latest case study is about a claim from spring this year involving an elderly lady who needed help and support from everyone involved in her claim. During the claims process rogue builders turned up and repaired her roof, without her consent or our knowledge. Needless to say the lady was scared and needed extra support and care during the claim. Our SUPPORTING Pledge was put into action and we successfully completed the claim, working with our contractor Frank Rogers to tailor the works schedule around the customer.
At the end of the claim the customer had this to say about Danny in our control centre:
“Within the first 2 minutes of speaking to him I knew he was an honest, caring and trustworthy gentleman. It was so refreshing to speak to someone so lovely in this day and age” She called him “a diamond”.
To read the whole case study please go to the new MA Assist website at http://maassist.com/supporting-pledge-in-action/.
New MA Assist website
We have launched a new website for MA Assist – still at maassist.com. It has a fresh, new look but still has the latest NPS scores, case studies, opinion pieces and news items on it, as well as information on the services MA Assist provides and markets in which MA Assist operates.
Please have a look at the new website and let us have your feedback.
Those suppliers using our job management system, Reflex 360, will be pleased to hear that we have modified Scoper to work as an estimating and variation tool for contractors. Not only can contractors generate comprehensive scopes of works on-site using just an Ipad and a tape measure, but the information can be sent back to the office from site, automatically integrating into Reflex 360.
The new contractor version of Scoper creates real efficiencies on site by:
Not only does the office or the surveyor no longer need to rekey the scope of works into Reflex 360, but teams can review the information gathered within minutes, allowing cases to be discussed even before the surveyor, trade or representative leaves site.
Scoper can also be used to do variations on an Ipad or Iphone – variations can quickly be scoped on site, sent to the office with photographs and videos ready for review and the approval process. It is quick and easy to use by any employee on site, removing the need to send a surveyor to assess the variation, saving time and money.
News on celebrating a decade of independent claims management and the long-serving staff who have supported us along the way Read more
This opinion piece is an update of the Escape of Water (EOW) claims piece that we wrote in 2017. Read more