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Summer is here
With the quieter summer months now upon us, this is the time to take stock on how we are performing and what we can do differently. So we bring you news of how we are now analysing and using the two decades of data and knowledge to understand our business in more detail and generate deeper insights into how we are performing. We also have a new initiative for flood resilience services which is ready to use in advance of the winter storms and floods.
Making the most of 20+ years of data
In early 2017 we introduced a new piece of software into our business called Tableau. Tableau is business intelligence software that helps people see and understand their data. Tableau:
We’ve already started to see improvements in average customer claim, but we’re not complacent. We aim to constantly improve the service we provide for insurers and consumers, and Tableau is helping us to do just that
With increased analysis and deeper insights, this year we expect to see a 20% reduction in the cost and duration of claims compared to 2016 by the end of the year.
Understanding exactly what is happening with customers at every stage of the claims process is essential to the insurance sector. Business intelligence tools provide deeper insights, enabling companies to better understand and visualise each step of the customer journey.
We’re now able to see in real time how we are performing, month to date and year to date, using a variety of charts and scatter graphs. By extracting, collating, visualising and analysing data taken from all our core management systems, we can immediately see where improvements can be made across all our processes. An immensely powerful tool, Tableau is now regularly used by our operations, sales and account management and supply chain to deliver bespoke reports.
Tableau produces reports in many formats – charts, graphs, tables and even pictorially. The image above shows the areas covered by our suppliers across the UK. With over 20 years of data and knowledge now at our finger tips, we can help our clients better understand the service they are providing to their customers. So please get in touch if you would like a greater insight into how your claims service is performing.
To read more about Tableau please go to http://maassist.com/making-the-most-of-20-years-of-insurance-claims-data/
Stelvio Pass cycle ride
On 7th July Tim Hudson and a few of his friends cycled 85 miles (137km) through the Stelvio Pass in Italy. It is a stunning road that climbs up to 12,000 ft (3,600m). Tim said it was the hardest bit of cycling he has ever done, involving 2 hours and 37 minutes of uphill cycling, but he thoroughly enjoyed it. They are now planning next year’s cycle ride in the French Alps.
His fundraising page can be found at https://www.justgiving.com/fundraising/timhudsonstelvio so please support him if you can as he is also raising money for The Oxford Transplant Foundation, a charity very close to our hearts here at MA Group.
Flood resilience in action
At the end of last year we issued an opinion piece about the Property Flood Resilience Action Plan, also known as the Bonfield Report, which was officially launched on 20th October. You can read the full article at http://maassist.com/property-flood-resilience-action-plan/
Since then we have been busy putting our recommendations from the article into action. Aquobex and MA Assist have teamed up to provide a flood solution that fits in with the recommendations set out in the Bonfield.
Our network has been trained to install flood guards®, flood safety doors, floodgates, Floodtite barriers and slot-in barriers. To find out more please go to http://maassist.com/flood-resilience-in-action/
Our service includes the following elements:
Later in the year we will be launching the next phase of our proposition which will involve more flood resilience products and services, such as flood resilient kitchens, Dragonboard® (a 100% natural and waterproof panel that is suitable for a comprehensive range of construction requirements), high level electrics and high level service access and meters.
If any of our clients would like to know more about how this service ca reduce flood indemnity spend in the future and offer the support and advice that customers in flood risk areas need, please contact Alex Kilpatrick.
We continue to invest in our staff through training. Greta Belgrove has successfully completed the first year of her Post-graduate Diploma in Management, well done Greta. Matt Vaughan-Roberts has started a Diploma in Surveying of Buildings (domestic). This course is designed to develop competence and skills in the surveying of existing buildings and an appreciation of the main causes of problems in domestic buildings. We wish Matt luck on this course and we are sure he will do well.
We are delighted that three more contractors have signed up to Reflex 360, and will soon be enjoying the improved performance and efficiencies that Reflex 360 brings. Contractors using Reflex 360 now have access to Scoper, our cutting-edge, video-enabled reporting and scoping tool – a tool that saves time and improves accuracy in estimation. Scoper also has a variation module that allows key information to be captured instantly for variations, enabling effective decisions to be made within minutes and not days. If you want to learn more please contact Neil Foster on 07812 653458.
News on celebrating a decade of independent claims management and the long-serving staff who have supported us along the way Read more
This opinion piece is an update of the Escape of Water (EOW) claims piece that we wrote in 2017. Read more